1.1. These Terms and Conditions set out the rules for using the apexnodes.xyz website together with subdomains, client panels, and related systems (hereinafter: the “Service”), the conditions for concluding contracts for the provision of electronic services, as well as the rights and obligations of the parties.
1.2. The Service is operated by the administrator of the apexnodes.xyz website (hereinafter: the “Service Provider” or “Administrator”).
1.3. Contact with the Service Provider: admin@apexnodes.xyz
1.4. The Terms and Conditions are available at: https://cdn.apexnodes.xyz/documents/terms-and-conditions in a manner enabling their downloading and printing.
1.5. The Service Provider reserves the right to change these Terms and Conditions. Changes enter into force after 14 days from the date of their publication on the Service, except for changes favorable to Customers, which enter into force immediately. The Service Provider will inform Customers of each change to the Terms and Conditions by:
1.6. Using the Service after the changes to the Terms and Conditions enter into force constitutes acceptance of those changes.
1.7. These Terms and Conditions are an integral part of every contract concluded via the Service.
For the purposes of these Terms and Conditions, the following definitions apply:
3.1. To use the Service, it is necessary to have:
3.2. The Service Provider is not responsible for the inability to use the Service resulting from the Customer’s failure to meet the technical requirements.
4.1. Registration of an account in the Service is free and voluntary.
4.2. During registration, the Customer is obliged to provide true and current personal or business data. The Customer bears full responsibility for providing false or outdated data.
4.3. The Service Provider has the right to verify the data provided by the Customer and request presentation of documents confirming identity (e.g., identity card, driver’s license, passport). Refusal to present documents may result in refusal to provide Services or blocking of the Account.
4.4. Each Customer may have only one account in the Service, unless explicit consent is obtained from the Service Provider. Creating multiple accounts without consent will result in immediate blocking of all accounts without the right to a refund.
4.5. The Customer is obliged to keep login data for the Account and Management Panels confidential. The Service Provider is not responsible for the actions of third parties who have gained access to the Account or Services as a result of the Customer’s negligence.
4.6. It is prohibited to transfer, resell, share, or lend the Account or Services to third parties without the written consent of the Service Provider. Violation of this prohibition will result in immediate blocking of the account without the right to a refund.
4.7. The Service Provider is not responsible for accidental or incorrect payments to the wrong account. Funds deposited into the wrong account are not transferable or refundable.
5.1. The Service Provider provides the following categories of electronic services:
| Service category | Description | Management system |
|---|---|---|
| Game Server | Game servers (including Minecraft, Terraria, ARK, GTA, and others) | Pterodactyl (panel.apexnodes.xyz) |
| Game Server (Premium) | Game servers on higher-quality infrastructure | Pterodactyl (panel.apexnodes.xyz) |
| Script Hosting | Script and application hosting | Pterodactyl (panel.apexnodes.xyz) |
| Website Hosting | Website hosting | ISPmanager (web.apexnodes.xyz:1500) |
| Virtual Servers | Virtual servers (VPS) | SolusVM (solusvm.apexnodes.xyz, solusvm.msk.sh) |
| Virtual Servers (HI-CPU) | Virtual servers with high-performance processors | SolusVM (solusvm.apexnodes.xyz, solusvm.msk.sh) |
| Dedicated Servers | Dedicated servers | WHMCS (apexnodes.xyz) |
| Domain registration | Domain registration and management | WHMCS (apexnodes.xyz) |
5.2. Detailed parameters of each Service (computing power, RAM, disk space, transfer limit, number of databases, backups, ports) are specified in the description of the specific plan in the Pricing.
5.3. The Service Provider reserves the right to change the parameters of offered plans, add new plans, and withdraw plans from the offer. Changes do not affect Services already activated, unless the parties decide otherwise.
5.4. Game Server (GAME-FREE) is a free Service limited in time and parameters. The Service Provider:
6.1. The contract for the provision of the Service is concluded when:
6.2. Activation of the Service takes place after payment confirmation, except for Services requiring manual configuration (e.g., Dedicated Servers), whose activation time is provided individually.
6.3. In the case of GAME-FREE Services, activation takes place after verification by the Service Provider and as resources are available.
6.4. Upon activation of the Service, the Customer receives access to the appropriate Management Panel for the given Service category.
6.5. The Service Provider reserves the right to refuse to conclude a contract without giving reasons, in particular in the case of:
6.6. Consent to Performance. By placing an order, the Customer expressly consents to the immediate commencement of the provision of the Service before the expiry of the deadline for withdrawal from the contract. The Customer has been informed that as a result of giving this consent, he or she will lose the right to withdraw from the contract in accordance with applicable consumer protection regulations. Consent to performance is necessary for the activation of the Service.
7.1. Service prices are expressed in currencies: USD, EUR, RUB, UAH — according to the Customer’s selection in the Service.
7.2. Prices listed in the Pricing are net prices. The Service Provider reserves the right to add VAT or other taxes applicable in the Customer’s jurisdiction in accordance with the law. The final amount payable is visible in the cart before placing the order.
7.3. Payment operator fees. All commissions, transaction fees, and costs associated with making the payment are borne by the Customer. These amounts are non-refundable.
7.4. The Service Provider offers the following payment methods: LAVA, Monobank, Stripe, 2328.io, Heleket, CryptoBot, LZT Market. The list of methods may change.
7.5. The Service is activated after the full amount due is credited to the Service Provider’s account.
7.6. The Service Provider issues VAT invoices for Customers from the European Union and transaction-documenting invoices for other Customers. Invoices are available in the WHMCS Client Panel.
7.7. In the event of non-payment on time:
7.8. The exact deletion date depends on the Service category and the Service Provider’s decision.
8.1. Non-payment of the Service. In the event of non-payment for the renewal of the Service on time, the Service is automatically Suspended from the day following the expiry of the paid period. During the Suspension period, the Customer does not have access to the Service, but the data is stored.
8.2. If payment is not made within 3 to 7 days from the date of Suspension, the Service is irreversibly deleted along with all data. After deletion of the Service, data recovery is impossible.
8.3. Request Cancellation. The Customer may submit a request to cancel the Service via the WHMCS Client Panel, choosing one of the options:
8.4. After termination of the Service, its data (files, databases, configurations) is stored in a backup for a period of up to 30 days, after which it is irreversibly deleted. The Service Provider does not guarantee the possibility of restoring data after this period.
8.5. Termination of contract by the Service Provider. The Service Provider may terminate the contract with immediate effect and block the Account in the case of:
In the event of termination of the contract for reasons attributable to the Customer, funds accumulated in the account are non-refundable.
9.1. In accordance with applicable consumer protection regulations, the right of withdrawal does not apply to the Consumer in relation to contracts for the provision of digital services if the Service Provider has begun performance with the Consumer’s express consent, who was informed before the commencement of performance that as a result of giving consent he or she would lose the right to withdraw from the contract.
9.2. By placing an order and giving Consent to Performance (point 6.6), the Consumer confirms that:
9.3. In cases where the right of withdrawal applies despite the above (e.g., before activation of the Service), the Consumer may withdraw from the contract within 14 days of concluding the contract by submitting a statement to the e-mail address: admin@apexnodes.xyz or in the Client Panel. The refund is made in the form of funds to the WHMCS account within 14 days of receiving the statement of withdrawal.
10.1. The Service Provider does not refund funds to external bank accounts, payment cards, or cryptocurrency wallets. All refunded funds are transferred exclusively to the account in the WHMCS system (so-called “account credit”).
10.2. The account in the WHMCS system may be used exclusively for payment for the Service Provider’s Services. Funds from the WHMCS account are not eligible for withdrawal to external accounts.
10.3. Refund of funds to the WHMCS account may occur only for undelivered Services (Services paid for but never activated) or in the case of a technical error on the Service Provider’s side preventing the provision of the Service.
10.4. In legally required cases (e.g., before activation of the Service), the refund is made within 14 calendar days to the WHMCS account or, in cases required by mandatory provisions, to the original payment account.
10.5. The refund does not cover payment operator commissions, taxes, or transaction fees.
10.6. The Service Provider reserves the right to refuse a refund in the case of:
10.7. The decision on refund belongs exclusively to the Service Provider and is made on a case-by-case basis.
11.1. The Service Provider provides Services “as is”, without providing any warranties of quality, performance, availability, uninterrupted operation, or fitness for a particular purpose.
11.2. The Service Provider does not provide any availability guarantee (SLA) for any Service, except in situations where such a guarantee has been expressly specified in a separate agreement.
11.3. The Service Provider’s liability to the Customer is limited to the amount paid by the Customer for the Service in the last 30 days in which the event giving rise to liability occurred. In no event shall the Service Provider be liable for:
11.4. The Service Provider is not liable for:
11.5. The Service Provider is not liable for interruptions in the provision of Services caused by:
11.6. The Customer bears full responsibility for:
12.1. It is ABSOLUTELY PROHIBITED to use the Services for:
12.2. It is also prohibited to:
12.3. Violation of the provisions of this point results in:
12.4. The Service Provider is not obliged to notify the Customer before taking actions resulting from the violation of this point.
12.5. The Service Provider has the right to disclose to law enforcement authorities, courts, or other authorized entities all information regarding the Customer’s Account and Services if there is justified suspicion of a violation of the law.
13.1. The Service Provider provides technical support to Customers via the ticket system in the WHMCS Client Panel. Support is free and unlimited in terms of the number of tickets.
13.2. Technical support includes:
13.3. Technical support does not include:
13.4. The Service Provider reserves the right to:
13.5. Response time to tickets depends on the category and complexity of the problem and is provided in the ticket system. The Service Provider does not guarantee an immediate response.
13.6. Any actions performed by the support team beyond the scope specified in point 13.2 are provided voluntarily and do not constitute an obligation of the Service Provider to repeat them or convert them into a permanent scope of services.
14.1. The Customer is solely responsible for creating and storing backups of his or her data, files, databases, and configurations. The Service Provider does not guarantee creating or storing backups of Customer data.
14.2. In some plans, the Service Provider may offer backup functionality as an additional option. The availability and parameters of this feature are specified in the plan description.
14.3. The Service Provider is not liable for the loss of Customer data, regardless of the cause of the loss (failure, deletion by the Customer, attack, system error, etc.).
14.4. If the Customer exceeds the backup storage limit, the Service Provider has the right to delete the oldest backups without prior warning.
15.1. Domain registration is carried out through the Service Provider as an intermediary, using the registrar eNom (Tucows Inc.).
15.2. By registering a domain, the Customer declares that the provided contact data (WHOIS) is true and current.
15.3. The Service Provider transfers Customer data necessary for domain registration to the registrar in accordance with ICANN requirements. Transferring this data is necessary to conclude a domain registration contract.
15.4. When registering or transferring a domain to the Service Provider, additional fees, quarantine periods, and restrictions resulting from the registrar’s policy and the domain zone may apply.
15.5. The Service Provider is not liable for:
16.1. All intellectual property rights to the Service, its graphic elements, software, databases, logos, and trademarks belong to the Service Provider or its licensors.
16.2. The Customer grants the Service Provider an unlimited in time, royalty-free, sublicensable license to use the content, files, and data stored on the Service Provider’s servers to the extent necessary to provide the Services.
16.3. The Customer bears sole responsibility for infringing the intellectual property rights of third parties within the use of the Services. In the event of receiving a notice of copyright infringement (DMCA or other), the Service Provider has the right to immediately block access to the content covered by the notice.
17.1. Neither party shall be liable for failure or improper performance of obligations arising from the Terms and Conditions if such failure or improper performance was caused by force majeure.
17.2. Force majeure means extraordinary events independent of the will of the parties, in particular: natural disasters, floods, fires, earthquakes, epidemics, pandemics, riots, wars, terrorist activities, strikes, blockades, decisions of public authorities, failures of critical infrastructure (electricity, internet connections), DDoS attacks exceeding the capabilities of protection, break-ins to IT systems caused by previously unknown vulnerabilities (zero-day).
17.3. The party whose performance of obligations is prevented by force majeure is obliged to immediately inform the other party of the occurrence of such circumstances.
18.1. The Service Provider uses StormWall and Cloudflare services to protect against DDoS attacks.
18.2. DDoS protection is provided exclusively for the Services and infrastructure of the Service Provider. It is prohibited to use the Service Provider’s DDoS protection to secure servers, services, domains, or infrastructure not owned by the Service Provider or not provided on its behalf, including:
18.3. Violation of the prohibition in point 18.2 results in immediate blocking of the Account and Services without the right to a refund.
18.4. The Service Provider does not guarantee protection against all types of DDoS attacks or protection at every attack scale. Protection is provided within the technical capabilities available at the given time.
19.1. The Service Provider reserves the right to change these Terms and Conditions at any time.
19.2. Changes enter into force after 14 days from the date of publication on the Service, except for changes:
19.3. Customers will be informed of changes to the Terms and Conditions by electronic means (e-mail) and by publishing a message in the Client Panel.
19.4. In the event of non-acceptance of changes to the Terms and Conditions, the Customer is obliged to stop using the Service and submit a request to cancel the Services. Continued use of the Service after the changes enter into force constitutes acceptance of the new Terms and Conditions.
20.1. In matters not regulated by these Terms and Conditions, the provisions of applicable law, including consumer protection regulations and the GDPR, shall apply.
20.2. In the event of disputes between the Service Provider and a Consumer, the competent court is the court competent for the Consumer’s place of residence, in accordance with applicable civil procedure regulations.
20.3. In the event of disputes between the Service Provider and an Entrepreneur, the competent court is determined in accordance with applicable law.
20.4. The Service Provider informs Consumers that they have the possibility to use out-of-court methods of resolving complaints and claims, including the Online Dispute Resolution (ODR) platform available at: https://ec.europa.eu/consumers/odr.
20.5. These Terms and Conditions enter into force on June 4, 2026.
20.6. Last updated: June 4, 2026.
E-mail: admin@apexnodes.xyz